Technical support
Our technical support team provides direct assistance by phone, remote access or on site. This ensures smooth operation and long-term availability of your bulk material handling equipment.
Direct contact
Our support team assists you with technical questions and operational issues related to your bulk material handling equipment. You have direct access to experienced specialists who know our systems in detail and provide targeted support – by phone or email, quickly and efficiently. This helps keep your processes stable and downtime to a minimum.
On-site service support
When on-site intervention is required, our service technicians are available at short notice. Whether inspection, maintenance or repair, we ensure that your bulk material handling equipment is quickly restored to reliable operation. Our experienced teams work efficiently, with strong technical expertise and in close coordination with your personnel.
Fast remote access
With our remote service module, we can support your systems off-site. Process checks, parameter adjustments or early fault detection can often be carried out without immediate on-site intervention. This saves time, increases equipment availability and enables highly efficient support.
Reliable support
We support you exactly where it matters in daily operation – with fast response times, technical expertise and solutions that keep your bulk material handling equipment running reliably.
Short response times
Rapid assistance by phone, remote access or directly on site – for efficient problem resolution without long waiting times and with clear processes.
High technical expertise
Our service technicians have in-depth technical knowledge and a deep understanding of bulk material processes – enabling targeted analysis and sustainable solutions.
Application-specific solutions
Each plant has specific requirements. We do not rely on standard responses, but provide support precisely tailored to your equipment – helping to prevent downtime and secure operation.
Minimised downtime
Through targeted troubleshooting and fast service interventions, we restore plant availability quickly and keep production interruptions as short as possible.
Original spare parts
We supply precisely fitting original spare parts and, if required, also handle professional installation – ensuring your plant is returned to operation quickly and smoothly.
Worldwide service
Our service teams provide reliable support at any location – internationally available and always focused on keeping your bulk material handling equipment in optimal condition.
/ Available worldwide
Your personal contact
Whether technical support, maintenance, installation or retrofit services, our service team supports you with all aspects of your plant. We coordinate service interventions, support ongoing projects and ensure that your bulk material handling equipment operates reliably over the long term.
Discover more
Whether regular maintenance, spare parts or modernisation: discover further services designed to support your bulk material handling equipment reliably and prevent downtime.
