/ DIMATTEO / service

Service & support for bulk material handling systems

From technical support and maintenance to spare parts supply and retrofit solutions, our services ensure the reliable operation of your bulk material handling equipment across the entire plant lifecycle.

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/ Stable processes

Technical support

Fast assistance with technical questions, faults or plant downtime – by phone, remote access or directly on site. Our experienced service technicians ensure reliable operation of your bulk material handling equipment and minimise downtime.

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/ Reliable operation

Spare parts

From original components to approved alternatives, we supply what keeps your bulk material handling equipment operating reliably. With precisely fitting quality, technical consulting and fast delivery, we ensure plant availability and minimise downtime.

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/ HIGH AVAILABILITY

Maintenance

From regular maintenance to fast corrective action, we keep your bulk material handling equipment operating reliably. With predictable service intervals, trained specialists and original spare parts, we ensure long-term operational reliability and minimal downtime.

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/ SAFE START-UP

Installation & commissioning

From component installation to full plant commissioning, projects are supported with experience, technical precision and clearly structured processes. Whether complete plant installation or supervision by our commissioning specialists, we ensure safe procedures and a smooth start-up.

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/ RetroFIT

RetroFIT & modernisation

Through targeted RetroFIT measures, we modernise existing plants, optimise wear protection and increase the efficiency of your bulk material handling equipment – keeping your systems reliable, economical and technically up to date.

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Service backed by in-depth plant expertise

Our involvement does not end with commissioning. Whether it is operational support, spare parts supply, maintenance or the modernisation of existing plants, we continue to support our customers throughout the entire plant lifecycle.

As a plant engineering company, we understand the complete interaction between material characteristics, process requirements and equipment design. This allows us to provide practical support and technically sound recommendations that extend beyond troubleshooting alone.

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FAQ

In the event of technical issues, process disturbances or unplanned downtime, we support customers in identifying the root cause and implementing appropriate corrective measures. Depending on the situation, support can be provided by telephone, on site or, where technically feasible, via remote access. The objective is to restore reliable plant operation as efficiently as possible.
Regular maintenance activities, technical inspections and the timely supply of spare and wear parts can help reduce unplanned downtime. Through our service offering, we support operators in maintaining reliable plant operation over the long term and planning necessary maintenance measures at an early stage.
The long-term supply of spare and wear parts is an important part of our service offering. We also support operators of older machines and plants in identifying suitable components and assessing available spare parts or technical alternatives. The aim is to help maintain existing systems in operation for as long as possible while considering necessary upgrades at an early stage.
Modernisation can be beneficial when requirements regarding performance, availability, energy efficiency or operational reliability increase, or when process conditions change. Depending on the existing installation, individual components or complete plant sections can often be upgraded without the need for a full replacement.
Through modifications, modernisation projects or retrofit measures, existing plants can often be adapted to changing processes, new materials or increased performance requirements. The most suitable approach depends on the specific plant and the applicable technical conditions.
As a plant engineering company, we understand not only individual components but also the interaction between material characteristics, process requirements and equipment design. This enables us to assess technical issues from a broader perspective and develop solutions that extend beyond troubleshooting alone.
frank.topmoeller@dimatteo.de
+49 2521 9344-720

Contact person

Frank Topmöller

Service

zdravko.stimac@dimatteo.de
+49 2521 9344-740

Contact person

Zdravko Stimac

After-Sales

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/ Available worldwide

Your personal contact

Whether technical support, maintenance, installation or retrofit services, our service team supports you with all aspects of your plant. We coordinate service interventions, support ongoing projects and ensure that your bulk material handling equipment operates reliably over the long term.

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