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Spare parts

From identifying the right part through to worldwide delivery, we support you throughout the entire spare parts process to help maintain plant availability and reliable operation.

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Fast and reliable spare parts supply

Unplanned downtime can be costly – particularly when the required spare part is not readily available. As the original equipment manufacturer, we know our products in every detail and support you in identifying the right spare parts while managing the entire procurement process. Short response times from enquiry to delivery help return your bulk material handling equipment to operation as quickly as possible.

Whether you require genuine spare parts or a suitable technical alternative, we provide expert advice on selecting the appropriate components and support the entire procurement process through to worldwide delivery.

Benefits

Maximum operational reliability

From identification to professional installation, our clearly defined processes ensure fast response times, short delivery routes and reliable results.

Identification & consulting

We support you in selecting the right components – whether original parts or compatible spare parts. Using drawings, serial numbers or photos, we identify precisely fitting solutions for your bulk material handling equipment.

Delivery & availability

All parts are inspected, carefully packaged and dispatched on schedule. Coordinated stock management and direct service coordination ensure that required components are delivered quickly and reliably.

Installation & support

If required, our service teams carry out professional installation and functional testing. This ensures that each spare part is installed correctly and your plant continues operating without interruption.

Stocking concepts

To ensure that required components are available exactly when needed, we develop customised stocking plans on request. This is particularly beneficial for international projects, ensuring reliable spare parts supply and sustainably reducing downtime.

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Fast support

Our spare parts service is fully integrated into our service processes. Whether scheduled maintenance, short-notice repair or international delivery, we coordinate all activities efficiently and in line with your operational requirements.

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FAQ

The spare parts documentation supplied with your machine provides the first point of reference, including item numbers and detailed illustrations. In many cases, this allows the required spare parts to be identified quickly and accurately. If further assistance is required, our team will be pleased to help. Simply provide the machine serial number from the nameplate, and we can identify the appropriate components.

The long-term supply of spare and wear parts is an important part of our service offering. We also support operators of older machines and plants in identifying suitable components and assessing available spare parts or technical alternatives. The aim is to help maintain existing systems in operation for as long as possible while considering necessary upgrades at an early stage.

Yes. If required, our service teams can carry out the professional installation of spare parts and verify proper operation of the replaced components. This helps minimise downtime and return machines and plants to operation efficiently.

A tailored spare parts stocking strategy can be beneficial wherever unplanned downtime, production interruptions or high consequential costs need to be minimised. We advise you on which spare and wear parts, and in what quantities, should be kept in stock for your specific application to ensure that critical components are readily available when required.

As the original equipment manufacturer, we know our machines from the initial design through to their continuous development. This expertise enables us to provide informed spare parts recommendations and, where appropriate, incorporate the latest technical developments when selecting suitable replacement components.

spareparts@dimatteo.de

+49 2521 9344-742

Jürgen Schröder

Sales Spare Parts

spareparts@dimatteo.de

+49 2521 9344-744

Florian Kleinerüschkamp